MMP/AAF Reports
MMP/AAF Reports
The Municipal Modernization Program (MMP)
The Municipal Modernization Program was an important part of the Ontario government’s plan to help municipalities lower costs and improve services for residents and businesses over the long term. There were three separate intakes from 2019-2023.
The MMP helped small and medium sized municipalities to find efficiencies and implement a wide range of initiatives to digitize, streamline and/or integrate programs and services with neighbouring communities. Eligible projects included: service delivery reviews, software modernization, operational and performance reviews, shared service assessments, and strategic/master plan creation.
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The Audit and Accountability Fund (AAF)
The Audit and Accountability Fund targeted large municipalities. The AAF assisted municipalities in finding service delivery efficiencies. Eligible projects included: service delivery reviews, modernization reviews, digital transformation studies, streamlined development approval process reviews, and service integration reviews.
The AAF supported independent third-party reports that outlined the analysis, findings and actionable recommendations focused on: a line-by-line review of the municipality’s entire budget; a review of service delivery expenditures and modernization opportunities; or a review of administrative processes to reduce costs.
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Service Delivery Review Key Questions
Key questions to ask before embarking on a Service Delivery Review from Tindal & Tindal, Guide to Good Municipal Governance. Second Edition, 2024. Page 11.
- Do we really need to continue in this business/service?
- What do citizens expect of this service and what outcomes does council want for this service?
- How does current performance compare to expected performance?
- Do the activities logically lead to the expected outcomes?
- How is demand for the service being managed?
- What are the full costs and benefits of the service?
- How can benefits and outputs of the service be increased?
- How can the number and costs of inputs be decreased?
- What are the alternate ways of delivering the service?
- How can a service change best be implemented and communicated?